Paid For Seating Update - Preferred Exit Row Seat Booking Available Online

From 19th January, customers wishing to request and pay for Preferred Exit Row seating will be able to do so online at ba.com without contacting the call centres. 

Customers will be offered this option in their confirmation email and the functionality will be available in either "Manage My Booking", for direct-booked customers, or MMB cul-de-sac for Trade customers.
We will be encouraging customers either directly or through the Trade to follow this process and not to contact the call centres.

Customers should only phone the call centre to amend or upgrade an existing Paid Seating booking, all other Paid Seating bookings and queries can now be made online.

Benefits of selecting and paying for preferred Exit Row seating online include:

• Extra space and legroom available to traveller.
• There is no requirement to make a call to the BA contact centres.
• Much faster process - instant selection of seating.
• Easier payment with fewer restrictions (please note that some online payments will be subject to additional verification by the credit card companies– i.e. "Verified by Visa" and "Secured Mastercard" checks. This is determined by the card issuer and is outside of BA's control)
• More points of sale and currencies are supported online.

Please see attached document which contain the most recent information regarding Exit Row and General Seating Policy and payment.