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A new automated service through your GDS will allow you to change the e-ticket status from checked in to open.
The new process will allow you to revalidate your customer’s e-ticket when they have checked in using either Online Check-in or a Self-Service Check-in kiosk. Through the automated process you will be able to change the e-ticket status from C (CHECKED IN) to O (OPEN) or A (AIRPORT). This will then enable your customers to check in for their new flight using Online Check-in or a Self-Service Check-in kiosk.
You can request the e-ticket status change through your PNR using one simple GDS command. An automated system will respond within minutes. If the requested action is successful, then you will be notified through your PNR (Service Information) and the e-ticket status will revert back to OPEN/AIRPORT. This immediately allows you to revalidate etc.
In the majority of cases, this will remove the need to call contactBA. However, if the requested action is unsuccessful, and this could be due to a number of commercial reasons, an automated system response will prompt you to call contactBA.
The process you need to follow is:
1. You get a call from pax to change booking that they have already checked in for.
2. You enter keyword – Flight Number/ Sector/ Date of the e-ticket sector requiring the status change: e.g. OFLD. BA756/LHRBSL/10DEC
3. This is queued through automatically.
4. Receive response in 5 minutes.
5. If none of the scenarios below are given, agents will receive the following message:
CHANGE ETKT STATUS RQST ACTIONED
6. You can now service the booking as normal.
Please note this process will also affect an onward checked-in British Airways connecting flight.
Keyword entries are as follows:
Galileo entry:
SI.BA*OFLD. Flight Number/Sector/Date
Sabre entry:
3OSI BA OFLD. Flight Number/Sector/Date
Worldspan entry:
3OSI BA OFLD. Flight Number/Sector/Date
Amadeus entry:
SK OFLD BA-Flight Number/Sector/Date
Flight Number e.g.: BA756
Sector e.g.: LHRBSL
Date e.g.: 10DEC
Please note: Galileo, Sabre and Worldspan require a dot after the keyword.
An incorrect CRS entry will result in required request(s) lost.
Automated System Response:
| Reason: |
There are multiple passengers on that PNR |
| Action: |
Split affected pax, remove and re-enter keyword
If all passengers in the PNR need their e-ticket status changed, please contact Trade Support. |
| Reason: |
More than one passenger with the same initial and surname |
| Action: |
Call contactBA |
| Reason: |
Passenger has checked-in baggage |
| Action: |
Passenger must contact airport check-in desk |
| Reason: |
For whatever reason the airport have locked the flight |
| Action: |
Try in a few minutes as it may be unlocked – don’t forget to remove and re-enter the keyword
If unsuccessful call contactBA |
| Reason: |
Unable to locate passenger on requested flight or
PAX boarded or
PAX boarded a different flight |
| Action:
|
Check keyword, flight number/sector/date is entered correctly and amend if necessary – don’t forget to remove and re-enter the keyword
If unsuccessful call contactBA |
Refunding Partly used e-tickets
Ensure you request the eticket status change before cancelling the BA Itinerary.
GDS PNRs containing no live BA sector(s) cannot be handled through this new automated process. |
