Change Fee Collection on BA ticket stock

Change fee collection for the Trade

SCENARIO: A. Change of date/flight - same booking class - no fee, nor fare difference applies ACTION: revalidate ticket

SCENARIO: B. Change of date/flight - same booking class - booking fee/penalty only applies ACTION: Collect booking fee/penalty on *vMCO/vMPD then revalidate ticket COMMENTS: 1. *vMCO/vMPD should state 'Good for fees / charges or penalty' depending on CRS used. 2. Cross reference *vMCO/vMPD with ticket nbr. of ticket affected by penalty 3. PNR to be documented with an OSI item including *vMCO/vMPD nbr e.g. OSI BA MCO 1251798961242 4. If possible, give customer a copy of the receipt of *vMCO/vMPD.

SCENARIO: C. Change of date/flight/itinarary - booking fee/penalty and - fare difference applies ACTION: Reissue ticket and collect fare difference as additional collection on ticket and issue *vMCO/vMPD for booking fee/penalty COMMENTS: Follow MCO/MPD process as detailed above *Please note vMCO/vMPD stands for virtual MCO/virtual MPD (electronic/paperless)

Revalidation

This is when there is no change in the applicable fare or route but the passenger makes a change to the booking.

1. You must revalidate the ticket first, then
2. Establish change fee to be collected and issue a *vMCO/vMPD for that amount; complete as follows.
3. *vMCO users: The ‘Reason for issuance’ should have a code entered. Enter either the code ‘Q’ meaning international rebooking fee.
   *vMPD users: Reason codes must be selected, i.e. Q for international rebooking/revalidation fee, P for domestic rebooking/revalidation fee.
4. In the ‘For’ field enter ‘REBOOKING FEE’
5. In the ‘Issued in connection with’ field enter the ticket number. (i.e., the three-digit airline code followed by the ten-digit ticket number, without any spaces or other characters, e.g., 1251234567890E1). This entry is mandatory for this BA process. Failure to complete could result in an ADM being generated.
6. Complete other parts of *vMCO/vMPD as normal e.g. passenger name
7. Enter the *vMCO/vMPD number in the PNR (booking) as detailed below. Once it is issued for the change fee the *vMCO/vMPD details must be manually entered in the PNR as an OSI item for transmittal to British Airways. Use freeform text for this e.g. OSI BA MPD 1251798961242. This entry is mandatory for this BA process. Failure to complete could result in an ADM being generated. This detail will be transmitted automatically to BA when you have manually entered the MCO details in the PNR; you do not need to call up with the information.

Reissue of ticket

This is where there is a change in the base fare and/or the route

1. Reissue the ticket (with additional collection on the fare if applicable).
2. Establish change fee to be collected and issue a *vMCO or a *vMPD for that amount to be completed as follows.
3. vMCO users: The ‘Reason for issuance’ must have a code entered. Enter, either the code ‘Q’ meaning international rebooking fee or code ‘P’ meaning domestic rebooking fee.
   vMPD users: Reason codes must be selected: Q for international rebooking/revalidation fee, P for rebooking/revalidation fee.
4. In the ‘For’ field enter ‘REBOOKING FEE’
5. In the ‘Issued in connection with’ field enter the new ticket number. (ie the three digit airline code followed by the ten digit ticket number, without any spaces or other characters, eg 1251234567890). This entry is mandatory for this BA process. Failure to complete could result in an ADM being generated.
6. Complete other parts of *vMCO/vMPD as normal e.g. passenger name
7. Enter the *vMCO number/vMPD number in the PNR (booking) as detailed below. Once it is issued for the change fee the *vMCO/vMPD details must be manually entered in the PNR as an OSI item for transmittal to British Airways. Use freeform text for this e.g. OSI BA MPD 1251798961242. This entry is mandatory for this BA process. Failure to complete could result in an ADM being generated. This detail will be transmitted automatically to BA once you have manually entered the *vMCO/vMPD details in the PNR; you do not need to call up with the information.
8. All ticketing details on the original ticket mask - including tour code - must be carried forward to the reissue document. Original tickets issued as IT must remain IT on the reissue document.

A *vMCO/vMPD must be issued for each passenger.

Remember, in this transaction the *vMCO/vMPD is only to be issued for an applicable change fee and must be issued at the time the booking is changed. The change fee cannot be collected at the departure airport.
The *vMCO/vMPD must not be combined with any other service charge, residual amount or increase in air fare or tax(es). Also please note that only one *vMCO/vMPD is to be issued per passenger e.g. for three people travelling together; three vMCOs/vMPDs must be issued.

Please remember: If the original ticket contains a Tour code, this needs to be inserted when reissuing the ticket, as it is not done automatically and triggers an ADM.

The procedure applies to all BA longhaul and shorthaul routes. If you have any queries regarding GDS entries, please contact the appropriate HelpDesk.

Please be aware that failing to adhere to the correct document issuance and reporting process will result in an ADM being raised for fee of EUR 35.00 or equivalent for transactions if the ticket and change fee *vMCO/vMPD have not been linked.

Refunds

Please note that any cancellation fees due from refund transactions should be deducted from the refunded value. Any cancellation fees collected via *vMCO/vMPD for refund transactions will attract a EUR 35.00 charge by ADM (or equivalent - please state local currency value).

*Please note vMCO/vMPD stands for virtual MCO/virtual MPD (electronic/paperless) 

Please contact your local GDS helpdesk for any technical support.