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Group bookings with Galileo Drop Through

This is a step by step group booking guide for Galileo users.

If you are a Galileo user it is necessary that we create a profile for you before you request a group for the first time.

Please complete the "Group Access Request" form after logging into the 'My SBC' section of Speedbird Club.

The creation of your profile will take approximately 10 days. You will receive notification by email as soon as your registration has been completed.

For more detailed information regarding group booking procedures with Galileo
please refer to our prompt card.

Galileo Drop Through enables you to create a group PNR from an Amadeus office ID allocated to your Galileo agency. This product allows you to ticket the group booking from a passive PNR and issue an e-ticket.

BOOKING PROCESS

Requesting a group rate. Please use/key in the following mandatory entries:

1. @@BA/GROUP
Select British Airways Drop Through

2. CMT/IATA Nbr
Moves your agency profile into the group PNR

3. A20SEPAMSLON
Availability entry (the system will search for available seats in booking class G, I and A.)

4. N20G2
Request 20 seats in G-class from line 2

5. N.G/10WORLD TRAVEL/BAGROUP
Add number of passengers, agency name & group name

N.G/ @WORLDTRAVEL/NEW GROUP
To amend Group Name (Please note: This is only possible in PNR creation)

6. P.AMSB*0123 456789
Add telephone number for all passengers

7. SI.BA/GRPF*ADHOC GROUP
Add SSR with “ADHOC group”

8. NP.IATA NUMBER 12345678
Add remark with Agency IATA number

9. R.AGENT PHILIPPE Add received from field

10. *R
Display all PNR elements including individual names

11. QEB/ZRHBA07R1/87

Queue PNR to British Airways

NOTE: Apart from the IATA number in step 8 above, do not add any remarks to the booking except in the following situations:

Requesting over 99 seats – request 99 seats and add the following remark:
NP.TCP120 (specifying the number of seats required)
If the Travel date you require is outside of system range – request for the latest possible date and add the following remark:
NP.DATE 20NOV05 – 27NOV05 (specifying the dates required)
Pre-agreed special rates – add the following remark:
NP.PREAGREED GROUP RATE EUR200 (specifying the agreed rate of EUR200)
Requesting additional servicing (add on requests/special requests) – add the following remark:
NP.free format
(Note: Only add this remark after you have received a group quote or have a confirmed booking)
To request less than 9 seats to an existing group only – add the following TCP in the OSI field:
OSBA TCP9/ABCDEF

Please do not add any free format remarks until you have obtained a group quote, otherwise the free format remark cannot be read.

After finalising the booking a passive PNR is created. This passive booking is purely used to issue the tickets for the group directly in the Galileo system. The indicator “DT” at the end of each segment shows that the PNR was created in Drop Through. Any further amendments MUST be made via Drop Through, directly in the British Airways system, which will subsequently be re-transmitted into the passive booking in Galileo.

It is strictly forbidden to book groups space directly in the normal availability display. All groups bookings must be requested as above including small incremental requests to existing bookings. British Airways groups department will then confirm or counter your request.

MISCELLANEOUS:

SI.BA/P5.12/VLML Request a vegetarian meal for Passenger 5 on segment 12
*ALL Display PNR showing individual names
N.SMITH/ANNAMRS+N.I/SMITH/DAVID
Enter infant name in PNR
SA*S48
Display seat map for line 48 (where line 48 is the element for flight sector)
*R
Displays your booking file

CONFIRMATION OF RESERVATION

Confirmation of booking and price will be sent with status code “HK” to queue 0 of your office. The fare, which could be confirmed, will be shown as SR element in the booking.

NP.KK EUR200
Add remark confirming the quoted rate
QEB/ZRHBA07R1/87
Queue PNR to British Airway

HOW TO ISSUE AN E-TICKET FOR GROUP BOOKINGS

To ensure successful issue of e-tickets, please key in the following mandatory e-ticket entries:

Passenger relate the TKP field until all passengers have been ticketed. End and retrieve the PNR. Each time you issue a batch of up to 9 e-tickets

TKP1 P1-9/ET Issue e-ticket for passengers 1-9
TKP1 P10-18/ET Issue e-ticket for passengers 10-18

Once e-tickets have been issued check the e-ticket number have been transferred to the British Airways group PNR, if not please contact BA Group Sales.

Name Changes (after original issue)

a) DP7 Split individual from the main group booking in the Drop Thru PNR

b) F End the PNR and file the associated PNR

c) SI.44
Delete the old ticket number from the Drop Thru PNR (find appropriate TKNE item, add entry SI.44 where 44 is the element number in the SI field in Galileo)

d) N.P1@SMITH/JOHNMR
Name change in the new locator

e) TKPET
Issue a new e-ticket

Refund the name-changed e-ticket
To refund the name-changed e-ticket please follow current refund processes.

TRNE12512345678901/14MAY04
Raise an automatic e-ticket refund mask – ticket number, including date of issue)

Complete Automated Refund Screen
Refer for a full refund incl. taxes. ETR status will change to RFND. BSP account will be credited. Remember to update your own accounting system.

NAME CHANGE – 1252222111333
Enter a remark in the refund mask "NAME CHANGE new e-ticket number"

MAINTENANCE OF GROUP BOOKINGS

You can easily maintain your group bookings:

N.1FLIGHT/AMRS
Enter individual seats
N.P 1=SMITH/JMR
Change individual names
Re-bookings Amend the original-PNR with the new air segments or flight dates and start the process to request new seats. Please be aware that re-bookings can result in changes in group fares. Please enter the SSR-GRPF-element including rate again.
3 SSR GRPS BA TCP20* ABCDEF
Request additional seats by creating a new booking for the additional seats and add an SR referring to the original PNR (123ABC – PNR code of the original PNR)
N.G=5X
Reducing number of seats before names are entered
N.P2-4=X
Reducing number of seats after names are entered

ADDITIONAL INFORMATION

Drop Through bookings can only be made for British Airways flights (no code-shares).
Valid booking classes are: G (World und Euro Traveller), T (World Traveller Plus), I (Club Europe and Club World), A (First Class)
Only IATA agencies can book groups with BA. Non-IATA agents are kindly advised to book through a partner agency with IATA accreditation.
For the following booking types our dedicated Groups team will progress your bookings behind the scenes, which will take longer than the standard automated quotes: special rates (e.g. schools, corporates, large groups over 100), out of system range, premium bookings, special multi-sector journeys, JSA & Franchises, feeder rates, etc.

CONTACTS

Should you need any further information on Galileo Drop Through please contact:

Your local Galileo helpdesk

or
Your local British Airways groups department.

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